SmarterTrack

SmarterTrack: Expand your ability to help your customers and employees better with this handy customer service software

Is can be easy to get incredibly frustrated when you work in a customer service job, especially on a busy day – After all, how exactly are you expected to help everyone to the fullest when all you’re really concerned about is not having them have to stand in line all day?

That’s where SmarterTrack comes in – It a handy, efficient, and remarkably simple to use software that gives you the opportunity to expand your customer service capabilities. Using SmarterTrack can help result in better tracking and administering, and the application is even equipped to resolve tickets!

Everything is done through a web interface, so as long as you’re familiar with how the web works you should have absolutely no issues at all expanding your business’ customer service experience.

Features:

- Can be accessed through a web interface, or can be integrated with a MySQL or Microsoft SQL server database for easier access.
- A user friendly interface that’s incredibly well structured for your customers (meaning that you’ll spend little to no time having to explain how it works).
- Has the capability to resolve various tickets.
- Allows you to seamlessly open and view active, waiting, and closed tickets.
- Gives you the ability to easily check out comments and time logs.
- Lets you customize the UI to meet your own individual needs.
- Allows you to set up system and employee events if you’d like to help with business organization.

Requirements:

- Microsoft .Net Framework 4.0.
- Microsoft SQL Server 2005 or higher.
- Internet Explorer 7 or higher.

Limitations:

- 30 days trial.
- Limited to a single agent.